To exercise the right of withdrawal, send the request no later than 14 working days from receipt of the goods.
The costs of returning the product are free.
The right of withdrawal is forfeited if the returned product is not intact and without the original packaging, if the product has been installed or is missing some integral elements (accessories, screws, instruction manuals, etc.) and if damaged.
1) Send a communication via e-mail with the reason for the return and any photographic documentation.
2) Within one working day you will be forwarded the Return Authorization Number (NAR) and the RMA form which will identify your file to be included in the package.
3) Close the product in the original packaging and communicate the measurements and weight of the package via email. Sticking the received label on the packaging and sending the product to our address: Avalon - Strada Consortile, Polo UNI Industrial area Aversa Nord, 81032 Carinaro CE.
The product must be carefully packed in the original packaging and complete with all accessories. In the package it is essential that you also insert the RMA form, completed and signed in all its parts.
Avalon reserves the right to withhold the cost of damages from the refund amount.
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to the activity professional eventually carried out.
Avalon will refund within fourteen working days following receipt of the goods. The refund takes place in the same way in which the order was paid.